Return & Exchange

Returns & Exchange Policy

We Have A Hassle-Free 10 Days Returns & Exchange Policy

Our quality and customer service makes sure that your experience with us and our products is exceptional, but for any reason or even without a reason if you would like to return or exchange your order, just WhatsApp us at 03496606627

Our Customer Service Team will arrange for a smooth return/exchange process for you.

Return Policy: 

1) The return request must be made within 10 days of receiving the order.

2) Customers need to have their Order ID or Invoice to get exchange/refund.

3) The cost and responsibility of returning our product to the facility will be borne by the customer. Dispatch your returned items via any courier company and share the tracking details on WhatsApp. 

4) The items must not be worn, damaged, or washed. If we find any defect or issue in the returned article which hasn't been communicated before by the customer, the exchange/refund will be REJECTED.

5) Refund and exchange requests will be processed within 7-10 working days of receiving the return item. Refunds cannot be paid in cash, due to policies of logistic companies and can only be processed via Bank Transfer.

6) Our Return and Exchange policy is not applicable to custom orders, unless, there is an issue from our end (such as manufacturing fault).

9) International Orders cannot be returned/exchanged.

Returning Address:
Office number 3, ground floor, landmark plaza, ii chundrigar road, Karachi

For more details, you can contact us at:
Dhaga Whatsapp Helpline: +92 3496606627

.