FAQ

Frequently Asked Questions

How long does delivery take?

Estimated delivery times are:

  • Karachi: 1–2 working days
  • Other cities in Pakistan: 3–4 working days
  • International orders: 5–7 working days

Delivery times are estimates and may vary during public holidays, sales or unforeseen courier delays.

How can I track my order?

Once your order has been dispatched, you will receive a tracking number by email. You can use this number to follow the delivery status of your parcel. Please ensure that you provide the correct email address when placing your order.

Is Cash on Delivery available?

Yes. Cash on Delivery is available for orders within Pakistan and the UAE. Other payment options displayed at checkout may also be used where available.

Can I cancel my order?

You can cancel your order until it has been packed at our warehouse. This also applies to items purchased on sale. Please contact our customer service team as soon as possible with your Order ID if you wish to cancel.

What is your exchange policy?

Eligible items may be exchanged within 10 days of receiving the order. The item must be unworn, unwashed, undamaged and returned with its original tags and packaging. Customers should also provide their Order ID or invoice.

Can I return an item for a cash or bank refund?

Cash and bank-transfer refunds are not available. If an eligible product is returned, its value will be issued as Dhaga store credit. The store credit can be used toward a future purchase in accordance with our return policy.

Who pays the return delivery charges?

For a standard return or exchange, the customer is responsible for the return courier charges and the safe delivery of the item back to Dhaga.

What happens if I receive a damaged or incorrect item?

If you receive a damaged, defective or incorrect item, please contact us promptly and share your order information along with clear photographs of the issue. Once verified, Dhaga will arrange the exchange without charging you delivery costs.

How do I select the correct size?

Measurements are provided in the size chart on each product page. Please compare the listed measurements with a similar garment that fits you comfortably before selecting your size. If you require assistance, contact our customer service team before placing your order.

Do you deliver internationally?

Yes, international ordering and delivery are available. Estimated international delivery time is 5–7 working days. Shipping availability, charges and payment options may vary by destination and will be confirmed during checkout or by our customer service team.

How can I contact Dhaga?

You can contact us through:

Please include your Order ID when contacting us about an existing order so our team can assist you quickly.